How A Transit SaaS Company Increases Lead Generation by 250%

CHALLENGE The Need for a New Lead Source

Ecolane had been experiencing diminishing results with their numerous tradeshows in recent years. As their lead source bread and butter in past years they were seeing costs rise and results suffer. The CEO had put pressure on Vice President of Product Marketing and Brand Strategy, Jonathan Segal, to identify additional lead channels.

A Leading SaaS Provider in the Transit Industry

Ecolane USA is headquartered in Wayne, Pennsylvania, just outside Philadelphia. In business since 2008, Ecolane is the most flexible, affordable and reliable choice for transit agencies looking for transit scheduling software. Their easy-to-deploy, demand-response scheduling and dispatching platform empowers managers, directors, and drivers to provide excellent transit services to people who might not otherwise have community access and mobility.

OVERVIEW Developing Campaign Goals and Setting the Course for Success

Ecolane started the year with 3 goals, while we won't share the exact numbers we will share the areas of focus.  Specific goals were built directly from baseline metrics established from the previous year's data:

  • Increase website traffic
  • Increase leads
  • Increase sales qualified leads

The strategy for producing the results listed below would be to scale up their inbound marketing efforts as they had recently migrated their website into HubSpot’s CMS.

SOLUTIONS The Inbound Marketing Solution

With a responsive website featuring a strong foundation of inbound marketing resources in place, the plan was to take their campaign to the next level. We knew that success would require the creation of additional premium content pieces for lead generation along with an aggressive promotional schedule that would require leveraging all elements of best-practice inbound marketing campaign.

  • Building Traffic – A combination of ongoing search engine optimization, blogging, and social media marketing with a focus on their large LinkedIn following and small social advertising budget.
  • Converting Traffic to Leads – A transit guide, two eBooks, two additional case studies, and a growth-driven web design strategy leveraging interaction history to guide enhanced user experience improvements.
  • Nurturing and Qualifying Leads – A sophisticated email marketing strategy featuring persona-based work flows, lead scoring, and HubSpot/Salesforce integration.

RESULTS Surpassing Goals and Establishing a New Baseline

At the end of year, the results were tremendous. The combination of Ecolane’s guidance and Instrumental Group’s execution led to the achievement of all three SMART goals they were striving towards.

  • Visits per month – 118% of goal and 163% annual increase
  • Leads per month – 119% of goal and 250% annual increase
  • Qualifying software demo requests per month – 150% of goal and 450% annual increase 
163 %
250 %
450 %

“Their team really helped support the implementation of Ecolane’s entire marketing strategy and enables us to achieve results well beyond expectations. I rely on them not just for creative and technical development but the strategy to support that development. The fact that they have strength across each of those areas is why I work with them and why they’re so good at what they do."

Jonathan Segal

Vice President, Product Marketing and Brand Strategy - ECOLANE
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