About Us

Bringing clarity to what’s next.

Instrumental brings strategy, creative, technology, and operations together to make complex challenges manageable and ambitious ideas possible. We help teams see the path forward and stay accountable for carrying the work through.

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Being Instrumental

Good people who love a really good challenge.

We realized a long time ago that great talent will do great work, so we invest in people and give them the opportunity to shine. We hire for skill and integrity, and that translates to superior service and results for our clients. 

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Company

Our name is the standard.

To be instrumental is to make a meaningful difference in what happens next. That is the role we built this company to play.

Since 2012, we have remained fiercely independent and intentionally multidisciplinary. We did not build that breadth simply to offer more services. We built it to bring the right expertise to the work—wherever the challenge leads.

Strategy, creative, technology, growth, and operations work together because the challenges our clients bring us rarely belong to one discipline. We measure our value not only by what we deliver, but by what the work makes possible: clearer decisions, stronger systems, lasting adoption, and meaningful progress.

That is what being Instrumental means to us.

Our Team

Experts in our craft.
Invested in yours.

Our team brings together strategists, creatives, developers, engineers, technologists, and growth experts across locations and disciplines. Each brings deep expertise to the work—and a shared responsibility for making the whole solution stronger.

We value clarity over complexity, outcomes over outputs, transparency over mystery, and momentum grounded in rigor. We are human-led and AI-accelerated because better tools should expand what talented people can do without replacing their judgment.

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Values

The bar we refuse to lower.

Values matter most when the path is unclear, the pressure is real, and no one is grading the moment. These are the standards that guide our decisions, our relationships, and the quality of work we put into the world.

Impact-Driven

We focus our energy where it can create meaningful progress.

Accountable

We take responsibility for the work, the experience, and what happens next.

Humanistic

We remember that every system, strategy, and decision ultimately affects people.

Resourceful

We find a path forward—even when the obvious answer is unavailable.

Team-Oriented

We share knowledge, invite expertise, and work toward the strongest collective outcome.

Always Learning

We remain curious enough to question what we know and disciplined enough to keep improving.

Leadership

Instrumental in shaping what’s next.

Our leadership team strengthens our capabilities, supports our people, and protects the standards behind our work. Together, they create the clarity and conditions that help the entire agency and the clients we serve, move forward.

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Eric Pratt

CEO  |  Founder

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Anne Shenton
CRO  |  Partner
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Amanda Althaus
CTO  |  Partner
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Gretchen Elliott

VP of Technology Enablement   |  Partner

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Steven Carter
SVP of Creative Services  |  Partner
Working with Us

Complex work. Clear partnership.

Our standard is simple: show up prepared, tell the truth, ask better questions, solve the real problem, and leave the client clearer about what comes next.

Clients should not have to translate agency language, chase status updates, or wonder whether their partner understands what is really at stake. We believe great work turns ambiguity into decisions, decisions into action, and action into measurable progress.

The work can be complex. The experience of working with us should not be.

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Bring us the problem.
We’ll help find the path.

Whether you need to fix HubSpot, rebuild a website, put AI to work, launch a smarter growth program, sharpen your creative, or determine what is really getting in the way, we’ll help you identify the right next move.